We ship via US Postal Service "Priority" and FedEx. Please call or email to order and determine shipping cost. The amounts below are for typical for 2 and 3 year trees.
CA, NV, OR and WA - Please remit $19 for the first tree and $10 for each additional tree.
All other states remit $25 for the first tree and $10 for each additional tree.
Shipping larger stock is usually via FedEx. Costs will be determined individually. Ricardo personally packs your order.
Refunds & Cancellations - There is a 10% charge for refunds of credit card sales.
Your order arrives needing immediate attention. Please be ready to plant or pot and thoroughly water your maple as soon as it arrives.
When you visit our nursery with the idea of buying a tree that will be transported in an open truck, here is a suggestion:
Bring an old sheet or some netting with you. We will wrap the branches for you and tie with cord. Next we wrap the sheet or netting you have brought, around everything, and tie that. This method ensures your tree (be it maple, dogwood, or other type) will arrive in excellent condition.
Delivery is available in San Francisco/Bay Area. Please inquire.
After 35 years in business, Ricardo and I appreciate the support of our many loyal customers and welcome the opportunity to introduce new gardeners to the wealth of rare and unusual plant material we grow. Although we suspect you won’t need to use it, here is our guarantee:
Wildwood Farm guarantees that plants leave the nursery healthy and true to name. Please contact us within five (5) days regarding any claims for shortage or errors, or if you are dissatisfied with your order, and we will remedy the situation. We know that trees sold during winter dormancy will leaf out, and we stand by our stock. After that time we can give no warranty, expressed or implied, as to the success of plants sold.
When you notify us (per above), we will send a replacement/ full credit. To better understand the situation, we may ask that you send us an image of the plant. In some instances we may ask that you return the plant to us.
Damage in transit: We take special care to package your order so that it travels snugly and safely. If a tree arrives broken, we will replace it with either the same or a similar one. Fortunately this happens very rarely. The customer is responsible for postage costs for the replacement tree.
Our business practices: We make every effort to estimate hardiness and to advise you of proper planting practices. You will find basic cultural information on the FAQ page. As stated above, we believe our trees are top quality. After plants leave us, we have no control over how/where/ when you plant them or how the forces of weather interceed in this.
As time permits, we try to discuss your individual garden situation, etc. In return we ask that you be sensitive to timing and weather. The spring of 2007 was a prime example of how unusually late storms devastated gardens throughout the mid-west.
We always listen to customers and consider their concerns when they let us know. We urge you to call or e-mail at the onset. Many situations have been corrected after dialogue with us.
In closing, Ricardo and I sincerely hope that our plants thrive and you, our customers, are happy. Of course, in the long run, this is key to our staying in business.